Privacy Policy นโยบายความเป็นส่วนตัว

1. Introduction

CheersFriends ("we," "our," or "us") operates the website cheersfriends.cc (the "Platform"). We are committed to protecting your personal data and respecting your privacy rights in accordance with:

• Singapore's Personal Data Protection Act 2012 (PDPA)
• Thailand's Personal Data Protection Act B.E. 2562 (2019) (PDPA Thailand)
• General international data protection principles

This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our Platform.

2. Information We Collect

2.1 Information You Provide Directly

• Account Information: Name, email address, password, date of birth, gender
• Profile Information: Photos, bio, interests, location, relationship preferences, education, occupation
• Payment Information: Payment card details processed securely through our payment provider (we do not store full card numbers)
• Communications: Messages, comments, feedback, and customer support inquiries
• Verification Data: Selfie photos for identity verification, government ID (if provided)

2.2 Information Collected Automatically

• Device Information: IP address, browser type, operating system, device identifiers
• Usage Data: Pages viewed, features used, time spent, interaction patterns
• Location Data: Approximate location based on IP address or precise location (with your permission)
• Cookies and Tracking: Session cookies, analytics cookies, preference cookies

3. How We Use Your Information

We use your personal data for the following purposes:

• Service Provision: To create and manage your account, provide matchmaking services, and facilitate connections
• Communication: To send notifications, updates, and respond to inquiries
• Safety & Security: To verify identity, prevent fraud, ensure platform safety, and enforce our policies
• Personalization: To customize your experience and show relevant matches
• Payment Processing: To process subscriptions and marketplace transactions
• Analytics: To improve our services, analyze usage patterns, and develop new features
• Legal Compliance: To comply with legal obligations and respond to lawful requests
• Marketing: To send promotional communications (with your consent, where required)

4. Legal Basis for Processing (Singapore & Thailand)

Under the PDPA (Singapore and Thailand), we process your personal data based on:

• Consent: You have given explicit consent for specific purposes
• Contract Performance: Processing is necessary to fulfill our agreement with you
• Legal Obligation: We are required to process data to comply with laws
• Legitimate Interests: Processing is necessary for our legitimate business interests (fraud prevention, service improvement)

5. How We Share Your Information

We may share your information with:

• Other Users: Profile information visible to other users based on your privacy settings
• Service Providers: Third-party vendors for hosting, payment processing, storage, email services, analytics, and customer support
• Business Transfers: In case of merger, acquisition, or sale of assets
• Legal Requirements: When required by law, court order, or to protect rights and safety
• With Your Consent: Other disclosures with your explicit permission

Cross-Border Transfers: Your data may be transferred to and processed in countries outside Singapore/Thailand. We ensure adequate safeguards are in place, including standard contractual clauses.

6. Data Retention

We retain your personal data for as long as necessary to provide our services and comply with legal obligations:

• Active Accounts: Data retained while your account is active
• Deleted Accounts: Most data deleted within 30 days; some retained for legal/safety purposes (up to 7 years)
• Messages: Retained for the duration of your account unless deleted
• Financial Records: Retained for 7 years as required by law

7. Your Rights

Under Singapore and Thailand data protection laws, you have the following rights:

• Access: Request a copy of your personal data
• Correction: Update or correct inaccurate information
• Erasure: Request deletion of your data (subject to legal obligations)
• Data Portability: Receive your data in a structured, machine-readable format
• Withdraw Consent: Withdraw consent for processing (may limit service availability)
• Object to Processing: Object to certain types of processing
• Restrict Processing: Request limitation of how we use your data
• Lodge a Complaint: File a complaint with the relevant data protection authority

To exercise these rights, contact us at: [email protected]

8. Data Security

We implement appropriate technical and organizational measures to protect your personal data:

• Encryption of data in transit (SSL/TLS) and at rest
• Secure password hashing
• Access controls and authentication
• Regular security audits and monitoring
• Secure cloud infrastructure
• Employee confidentiality agreements and training

However, no method of transmission over the internet is 100% secure. We cannot guarantee absolute security.

9. Cookies and Tracking Technologies

We use cookies and similar technologies to:

• Keep you logged in
• Remember your preferences
• Analyze site usage and performance
• Provide personalized content

You can control cookies through your browser settings. Disabling cookies may affect platform functionality.

10. Children's Privacy

Our Platform is not intended for individuals under 18 years of age. We do not knowingly collect personal data from children. If we discover that a child has provided us with personal data, we will delete it immediately. Contact us at: [email protected]

11. Third-Party Links

Our Platform may contain links to third-party websites. We are not responsible for the privacy practices of these sites. We encourage you to review their privacy policies.

12. International Users

Our Platform is operated from Thailand and Singapore. If you access our Platform from other countries, your data may be transferred to and processed in Thailand, Singapore, or other countries. By using our Platform, you consent to such transfers.

13. Contact Us

If you have questions, concerns, or requests regarding this Privacy Policy, please contact:

Regulatory Authorities:

• Singapore: Personal Data Protection Commission (PDPC) — www.pdpc.gov.sg
• Thailand: Personal Data Protection Committee — www.pdpc.or.th

14. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. We will notify you of material changes by:

• Posting the updated policy on this page with a new "Last Updated" date
• Sending an email notification (for significant changes)
• Displaying a prominent notice on our Platform

Your continued use of the Platform after changes constitutes acceptance of the updated policy.